We want you to be happy with your purchase, which is why your satisfaction is <br />
guaranteed. If you decide that you do not want your item for any reason, please <br />
contact us by telephone or e-mail within 14 days of receipt, so we can arrange <br />
for exchange or return. All returns of non-inventory items are subject to a <br />
restocking fee (ranges from 20%-50%) by discretion of the manufacturer.<br />
We will supply you with an RMA number for the return. <br />
Items without an RMA number will be returned to the customer and will not be <br />
processed. Only items purchased from Dreamon Lighting may be returned. All sales <br />
on clearance items and light bulbs are final. Items that have been used, <br />
installed or modified will not be accepted. We accept only saleable items in <br />
the original package. You may be charged for any missing parts. Special order <br />
items are subject to a 25% restocking fee. Custom orders may not be returned <br />
unless they have an operational or manufacturer design defect. <br />
<br />
Once the product is received at our warehouse in good condition we will issue a <br />
refund for the amount of the product to the same credit card used for the <br />
purchase, less original shipping charges. The returned item must be received by <br />
us within 14 days of receipt of return authorization. The refund for the <br />
returned item will be made upon receipt and inspection. If we determine that <br />
the item has been installed or used, credit will not be issued and the item may <br />
be returned to you at your expense. <br />
<br />
Warranty <br />
Dreamon Lighting will honor all available manufacturer warranties still in effect <br />
covering manufacturer defects. We will repair or replace the defective item <br />
(except light bulbs) for one year from the date of purchase. Please contact our <br />
customer service department by telephone or e-mail for an RMA number. Items <br />
without an RMA number will be returned to the customer and will not be <br />
processed. Please see below for instructions on returning merchandise to <br />
Dreamon Lighting . Reasonable shipping charges will be refunded upon inspection <br />
and only when damage is deemed to be a factory defect. A repaired or replaced <br />
item will be shipped as soon as possible with no additional charges.<br />
<br />
Returning an Item <br />
Before you return an item to us, you must first contact our customer service <br />
department by telephone or e-mail within the appropriate time frame. We will <br />
supply you with an RMA number and shipping instructions for return. Items <br />
without an RMA number will be returned to the customer and will not be <br />
processed. The RMA number will be used to ensure that you receive credit for <br />
your return. You must write the RMA number down on the returns form and include <br />
it with your item. If possible, include a copy of your e-mailed invoice as <br />
well. <br />
<br />
Please pack the item in its original box. Be sure to pack such that all parts <br />
are included and the item will not be damaged during shipment. You must ship <br />
products to Dreamon Lighting by FedEx or UPS ground and make note of the tracking <br />
number. If you ship via USPS, insurance and delivery confirmation will be <br />
required. <br />
<br />
Refunds <br />
Our customer service is second to none and we diligently process returns as <br />
quickly as possible. Please allow 14 to 21 days for refund processing. All <br />
refunds will be made on the original credit card only. If paid by check, a <br />
refund check will be mailed by USPS within 14 days. Items without an RMA number <br />
will be returned to the customer and will not be processed.<br />
<br />
Freight Damage <br />
If your item has been damaged in shipment we will repair or replace that item <br />
at no cost to you. Please contact our customer service department by telephone <br />
or e-mail within 48 hours to obtain an RMA (Return Merchandise Authorization) <br />
number. Items without an RMA number will be returned to the customer and will <br />
not be processed. The easy to follow instructions for returning merchandise to <br />
Dreamon Lighting are written below. Reasonable shipping charges will be refunded <br />
upon inspection and only when damage is deemed to be freight damage. A repaired <br />
or replaced item will be shipped as soon as possible with no additional <br />
charges. <br />
<br />
Broken Glass <br />
We do not consider an item with broken glass to be a damaged product. Please <br />
contact our customer service department by telephone or e-mail within 48 hours <br />
of receipt and we will ship you a replacement glass at no charge to you.<br />
<br />
Wrong Item Shipped <br />
Given our priority with customer service, you can bet that we check and double <br />
check all items before they are shipped. In the unlikely event that you are <br />
accidentally shipped the wrong item, please contact our customer service <br />
department by telephone or e-mail within 48 hours of receipt to obtain an RMA <br />
number. Items without an RMA number will be returned to the customer and will <br />
not be processed. Please see below for instructions on returning merchandise to <br />
Dreamon Lighting . After receipt and inspection of the product, all shipping <br />
charges will be refunded. The correct item will be shipped as soon as possible <br />
with no freight charges. <br />
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